Understanding Our Return Policy and Pricing Structure: A Commitment to Quality and Sustainability

At Koko Art Shop, we believe in transparency, sustainability, and mindful shopping. Our website is designed to encourage all customers to read our Return Policy before placing an order, as we do not accept returns for a full refund unless your order arrives damaged or defective.

This policy is in place for several key reasons, all of which are tied to our mission of delivering high-quality, sustainable, and fairly priced custom wallpaper while maintaining ethical business practices.

Why We Do Not Accept Returns

Every order we produce is custom-made. Whether you’re ordering a full mural or just a sample, we print specifically for your needs. This means:

• Our products are not resellable. Custom measurements and designs are tailored to each customer, making it impossible to restock or reuse returned wallpaper.
• Sustainability is at the core of our business. Many wallpaper products are not recyclable, and excessive returns would lead to unnecessary waste, going against our environmental values.
• Quality assurance starts with you. We provide extensive resources—including technical documentation, product descriptions, and sample ordering options—to help you make informed decisions.

Mindful Shopping: A Must for Custom Wallpaper Orders

We encourage mindful shopping habits. Custom wallpaper is not an impulse purchase, and we urge our customers to take the time to make well-informed decisions. If you rush into an order without carefully reviewing our guidelines, selecting the right material for your surface, or ordering a sample, the responsibility for errors falls on you.

Things to Consider Before Ordering:

• Not all wallpapers are suitable for every surface. Textured walls, smooth walls, and wood panels all require different materials. Please check our technical documentation to ensure you’re selecting the right one.
• Screens do not display colors accurately. Every device shows colors slightly differently, which is why we always recommend ordering a sample first to see the true shades and textures before committing to a full order.
• We offer guidance. We’re here to guide you in selecting the best wallpaper for your space, and we encourage you to take advantage of our resources, such as technical documentation and samples. Since every order is custom-made, we aren’t able to accept returns for selection errors, but we’re happy to help you make the right choice from the start.

Our Pricing Structure: Why Our Prices Are Amazing

One thing our customers often don’t realize is that we produce all of our wallpaper in the USA. Our production facility is located in Florida, and we exclusively use materials from national manufacturers to maintain consistency, quality, and support our domestic economy.

Unlike other custom wallpaper brands that source their paper from cheaper offshore suppliers, our commitment to Made in the USA manufacturing means our costs are exponentially higher. However, despite these higher costs, we keep our margins low to offer you the best possible pricing.

The Hidden Cost of Returns in Pricing

Years ago, we carefully structured our pricing model to reflect the values we stand for—fair wages, quality materials, and sustainability. One of the biggest hidden costs in e-commerce is the cost of returns, which many companies compensate for by raising their prices.

By maintaining a strict no-return policy on custom orders, we are able to:

✅ Keep our prices low while delivering premium-quality products
✅ Ensure fair wages for our skilled designers and production team
✅ Reduce waste and minimize our environmental impact

In short, if we allowed returns, we would have to increase our prices, and that would take away the affordability that so many of our customers appreciate.

Our Promise to You

While our policy may not cater to everyone, it is designed for customers who value mindful shopping, quality, and fair pricing. If you take the time to review our resources, order samples, and choose the right product, you’ll enjoy:

• Beautiful, custom-made wallpaper tailored just for you
• Exceptional craftsmanship and attention to detail
• Ethical business practices that support workers and sustainability

We kindly invite you to shop thoughtfully and embrace the process of creating something truly special for your space. If you’re looking for a brand that values quality, sustainability, and fair pricing, you’re in the right place.

We’d love to hear your thoughts! Do you think custom orders should allow returns, or is it fair to keep prices lower by maintaining a no-return policy? Would you prefer  higher prices to accommodate more flexibility? Share your perspective in the comments below—we value your feedback and look forward to the conversation!